SC ... how to recommend one horrible one over another?

All SCs got problems ... questions is which one is worse. USJ Express may be looking better for now, but they are getting too popular and are having problem with the load of cars going in. I've noticed more and more jobs they marked as complete ended up being chinchai jobs that needs me to bring the car back for the same issue. I've been with them for 2 years ... so I can note a progressive trend for the worse over the last 6 months, where they've fixed A to produce problem B, then A return. Quality dropping very steadily. Just checked my sheets for the last 40K ... off all visits, at least 2-3 items they marked complete, did not complete. Some issues took between 3-6 visits to rectify. OF the last visit, 2/3 items marked complete were not even fixed but marked fixed. They need 1.5 months to call me for next appt. to relook at these issues.

Ordering parts is another amazing experience. I have hand brake issue ... They ordered some spare parts, 1 month later, I had to call 5 times just to get connected to the SA to confirm part arrived. So for 2 months, I am parking my car out there with a faulty handbrake.

Yup noted on the safety involved....however i guess most of 8gcc member would love or desire to see their beloved car being serviced by the technician...like mention earlier by one of 8gcc member...

Wow, talk about superb customer service and fast service heheh. I came with high expectation and fear of having to wait long in queue but at the end of the ordeal, i was satisfied and amazed with the speed and quality that the technician showed. ETA was around 3pm but i manage to receive my car keys at app 1.30pm heeheh... Thanks to En.Azri for giving the special tour of Global Amity's place and to all Global Amity's member including En.Saiful who was there to talk and hear from the customers point of view.

Plus i got to touch (they locked the car as it was booked already hehe)the last civic type r destined to be wih one very lucky Malaysian heheh.. according to En.Saiful, its the last 08 unit in Malaysia tuh hehehehe....anyways, looking forward to my 10k service heheheh..

Here's another update on USJ SC. Not only is it now chin chai, they are really not taking care of the car.

Strike 1) When I got back my car, my VIVA strip came off on the driver side. All these while, for months I drove with it, no issues. One day leave with SC, it came out.

Strike 2) They replaced my steering rack last visit. They did not bother to calibrate it (extreme left position was at 8 'o clock position, extreme right was at 2 'o clocl position) making the steering extremely light on one side and heavy on the other. Next, they didn't lube the new rack, so got squeeking sound. Make me make another visit to rectify.

Strike 3) Left wiper hits the frame. First visit simply said "done". Problem still there. Second visit said need to warranty claim. So first visit must be a "play play" visit I suppose. Waste my time.

As how we say in base ball ... strike 3, you're out!

One last thing I notice this visit. I got in with nearly full tank (only one bar habis). I collect car same day, 4 bars gone down. But odo shows car ran 20km only. My usually consumption is 1 bar = 20km. Where did the petrol go. Plus, where they drove my car for 20km? hmmmm. I'm tired d. Maybe need to visit another SC d.

Azri,

if i changed my original rims from 16' to 17' .. if there is any problem with the steering or suspension for instance like got some weird sound or suspected faulty parts .. it is still qualified for warranty claim ?