For new member who fail to receive activation mail...here are the explanation and step advise by the forumup admin.
Pls kindly read through about it.
IF U still havent get your activation mail. Pls kindly write an email to me at [url]eightgc2@yahoo.com[/url]
Very sorry for any inconvience causes....
EXPLANATION 1:
Help to get a new activation email
First, check your spam/junk/bulk folders of your email program for the first activation email. The mail from ForumUp often gets put in the spam/junk or bulk folders of email programs. If you don't see the activation email after waiting a full 24 hours, do the following.
This special tool will only work on accounts NEVER activated. Put the url of the forum you need an activation email from in the first part, then keep the second part the same.
For example, for getting an activation email for the support forum on ForumUp.dk, it would be this:
Code:
http: //staff.forumup.dk/furesendfirstemail. php
If your forum is Code:
http: //myprettyforum.forumup. com
you would do this:
Code:
http: //myprettyforum.forumup.com/furesendfirstemail. php
On the page that shows up, put in your user name and a new email address. Then be sure to check the spam/junk folders for the new activation email. NOTE: You will get a new password to use in the second activation email, so you have to use that new passord, not the one you originally selected. You can change your password after you activate you account and log in.
EXPLANATION 2:
If you haven't received the confirmation email from a board that you have registered with, or you are a board admin and your members are having problems with this, then please read this post and follow any instructions carefully.
What do I do first?
First you need to or get the members with the problem to check their spam/junk/bulk mail folders. Email from sites or persons not on their contact lists often ends up in there and gets over looked. Double check to make sure.
If the person has their email settings set to only allow email from people in their address book/contacts then this could be (but is not always) the problem. Those settings need to at least temporarily be changed.
Aside from telling users to check spam/junk/bulk folders, tell them that if they have Outlook Express or another email program on their computers set to receive mail, they need to go to their actual web based mail account and check for spam/junk folders there. Some ISP's filter what they deem to be spam into a spam folder on the web based area of one's email account with them, and they don't pass that onto Outlook Express or similar mail handling programs on one's computer.
They still don’t have the email. So what’s the problem?
At the moment ForumUp is experiencing some problems with emails as emails from the site have been blocked with some ISP/Email Providers. Which means thatthose email providers catch the email as spam before it reaches a person’s inbox or even junk mail folder.
What is ForumUp doing about this?
Unfortunately ForumUp can't really do anything about this, the best way to help this situation is for the users with the problem to contact their ISP/Email Providers as they are the valued customers and the company are much more likely to listen to what they have to say rather than us moderators. It would also help everyone here if you could reply to this post with the provider which has this problem along with some contact details, so that other users can see that there is a problem and know how to contact them if they don't already.
